Privacy Policy

Thank you for visiting our jade website (the "Website"). This Privacy Policy explains how we collect, use, protect, and share your personal information, as well as your rights when using our services. Please read this policy carefully.

1. Information We Collect

  • Registration and Account Information:
    When you create an account, we may collect your name, email address, phone number, address, and any other information you provide.

  • Order and Transaction Information:
    We collect details about your orders, payment information, shipping addresses, etc., to process your orders and ensure proper delivery.

  • Browsing and Usage Data:
    Through cookies, log files, and website analytics tools, we automatically collect your IP address, device information, browsing history, visit duration, and preferences.

  • Customer Feedback and Communication:
    When you contact us, participate in surveys, or leave comments, we record your feedback and communication details.

2. How We Use Your Information

  • Order Processing and Customer Service:
    To ensure your order is processed and delivered promptly and to provide efficient after-sales support.

  • Enhancing Your Website Experience:
    We use your information to optimize our website content and services, providing a more personalized browsing experience.

  • Marketing and Promotion:
    With your consent, we may send you product updates, promotional offers, and other marketing communications via email, SMS, or other channels. You can unsubscribe at any time.

  • Security and Risk Management:
    We monitor and prevent fraudulent activities, malicious behavior, and other security risks to protect your and our rights.

3. Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Order Fulfillment:
    We share necessary order-related information with trusted logistics, payment, and service partners solely for the purpose of order processing and delivery. These partners are required to maintain the confidentiality of your data.

  • Legal Requirements:
    If required by law, regulation, or governmental request, we may disclose your information. We will take steps to ensure that your privacy is protected in such cases.

  • Protection of Rights:
    In instances of suspected fraud, infringement, or disputes, we may disclose certain information to protect our legitimate interests and the rights of our users.

4. Data Security

We take the security of your personal information very seriously and employ reasonable technical and administrative measures—including data encryption, access controls, and firewalls—to prevent unauthorized access, disclosure, modification, or destruction of your data.

However, due to the inherent risks associated with the Internet, we cannot guarantee absolute security. In the event of a data breach or security incident, we will notify you and the relevant authorities as required by law and take appropriate remedial actions.

5. Cross-Border Data Transfer

To provide our services effectively, your personal information may be transferred among our data processing centers and service partners, possibly across international borders. We will ensure that such transfers are secure and that your data is protected in accordance with this Privacy Policy.

6. Your Rights

You have the right to access, correct, or delete your personal information, and in certain cases, restrict its processing. If you wish to exercise any of these rights, please contact our customer service. We will respond to your request within a reasonable timeframe.

7. Cookies and Other Tracking Technologies

We use cookies and similar technologies to collect and store information about your use of our Website to enhance your experience and tailor our content. You can refuse or delete cookies through your browser settings, though this may affect certain website functionalities.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed of any changes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: ngoclaijewelry@gmail.com
  • Mailing Address: XXXXXXXX

Thank you for trusting our brand. We are committed to providing you with secure, high-quality services.