Refund policy

All jade products sold in this store are not returnable unless they are due to quality issues (such as damage, etc.). Please carefully confirm the product information before placing an order.
 

Please note before order
Please consider carefully before placing an order:

1. Color difference: Jade shows different colors under light with different color temperatures. We are always trying our best to show the true color of jade under natural sunlight when we take photos and videos. But there will inevitably be a slight color difference between the actual product and the photos or videos.

2. Naturally formed flaws: It is typical for natural jade to have naturally formed tiny cracks and imperfections. Each piece is unique. The beauty of jade is not always how pure it is. Because jade almost never comes without impurities, understanding the beauty of jade makes a culture of accepting weakness and imperfections and working around it to make the whole piece a better piece of art.

3. Size accuracy error: All products are hand-carved and polished, there will be a small range of size errors in the finished product. 

Color differences, naturally formed flaws, and size accuracy errors will not be identified as defective/wrong items. Please contact us at nihao@huajade.co for more product details before placing an order if you have concerns.

 

Defective and wrong item

Please inspect your order upon reception and contact us at ngoclaijewelry@gmail.com immediately if the item is defective, or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Damages and issues with shipping

All orders will be sent by insured shipping. If your package is damaged or lost in transit, please contact us immediately at ngoclaijewelry@gmail.com, we will file a claim with the shipping company, and after the shipping company verifies the compensation, we will refund you. Please note that we are not responsible for the stolen or lost packages that marked as delivered by shipping carrier.

 

Changes and Cancellations

As long as your order has not been packed or shipped, then we can cancel or change it for you. Contact us at nihao@huajade.co to get started. Unfortunately, we cannot accept cancellations once the order has been packed and shipped. Custom orders can’t be canceled. Please be noted that your refund will deduct 10% of service fee.